SIR20216 Certificate II in Retail Services
Certificate II in Retail Services
Certificate II in Retail Services
Kick start your career in retail with our Certificate II in Retail Services. You will learn all the essentials when it comes to working in the retail industry, customer service, sales techniques, visual merchandising and stock management. With the right combination of theory and practical you will get all the skills and knowledge you need for this entry level role.
Career Outcomes
- General Retail Assistant
- Checkout Operator
- Customer Service Assistant
Pre-requisites
No specific pre-requisites
Course structure
The Certificate II in Community Services has a total of 9 units of competency required to complete the qualification.
Core Units
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
A full list of elective options can be provided upon request.
Course Snapshot
- Course Name:Certificate II in Retail Services
- Program Code:SIR20216
- Delivery Methods:Single Student (Self-paced)Single Student (Work-based)Traineeship
- Total Units:12
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Acknowledgement
