This course provides you with the resources and practical skills to identify and proactively intervene to support patrons that might be experiencing gambling harm. This includes:

• Anticipating and managing high-intensity situations using advanced interpersonal skills
• Managing high-intensity situations involving distressed patrons
• Leading a culture of proactive gambling harm minimisation
• Responsible conduct of gambling in practice

The course ensures that senior management:

• Are aware of their harm minimisation obligations
• Can help drive venue culture
• Are equipped to support RGOs in circumstances where RGOs may need to escalate serious instances of gambling harm to senior management

The NSW government has mandated this training for Responsible Gambling Officers (RGO’s) and other senior roles within hotels and clubs that operate gaming machines. To find out what training applies to your job role, visit: Get started: Training you need for liquor and gaming work in NSW | NSW Government

Duration: Mandatory minimum 6 hours in the classroom

• Students must hold a valid RCG competency card
• Students must be turning 18 years old
• Students are required to provide photo ID on the day of training
• Students must complete a Language, Literacy and Numeracy quiz prior to enrolment

What You Will Receive

Upon successful completion of this course, you will receive a Certificate of Attendance from us, and your digital RCG competency card will be automatically updated. You can request for your physical card to be updated via Competency Card Transactions.