Certificate III in Community Services


This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations

Job roles
Job roles vary across different industry sectors and may include:

  • Community support worker
  • Welfare rights worker
  • Family support worker
  • Tenants Advisory Worker.

Pathways from the qualification

Certificate IV Diplomas
Certificate IV in Community Services

Certificate IV in Education Support

Certificate IV in Youth Work

Certificate IV in Mental Health

Certificate IV in Ageing Support

Certificate IV in Disability Employment Services
Diploma in Community Services

Diploma in Counselling

Diploma in Community Development

Continue Your Pathway

Course structure

Packaging rules:

12 Total Units

  • 5 core units
  • 7 elective units, consisting of:

  • at least 5 units from the electives listed
  • up to 2 units from the electives listed,any endorsed Training Packages or accredited courses –these units must be relevant to the work outcome

Sample Training Plan
Below is a sample unit list.

Core Unit

  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS002 Follow safe work practices for direct client care
  • HLTWHS006 Manage personal stressors in the work environment
  • CHCCCS016 Respond to client needs

Elective Units

  • CHCADV001 Facilitate the interests and rights of clients
  • CHCDIS007 Facilitate the empowerment of people with disability
  • CHCDIS001 Contribute to ongoing skills development using a strengths-based approach
  • CHCDIS002 Follow established person-centred behaviour supports
  • CHCCOM001 Provide first point of contact
  • BSBWOR301 Organise personal work priorities and development
  • CHCCDE003Work within a community development framework

Course Code:


Certificate III

Delivery Mode:
New Entrant Traineeship
Classroom - Intensive

Course Fee:
Price on application.
This course may be subsidised under NSW Smart and Skilled.