Certificate II in Community Services


This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

Job roles
Job roles vary across different industry sectors and may include:

  • Assistant Community Services Worker

Pathways from the qualification

Certificate II Certificate IV Diplomas
Certificate III in Community Services

Certificate III in Early Childhood Education and Care

Certificate III in Education Support

Certificate III in Individual Support
Certificate IV in Community Services

Certificate IV in Education Support

Certificate IV in Youth Work

Certificate IV in Mental Health

Certificate IV in Ageing Support

Certificate IV in Disability Employment Services
Diploma in Community Services

Diploma in Counselling

Diploma in Community Development

Continue Your Pathway

Course structure
Packaging rules
9 Total Units

  • 5 core unit plus
  • 4 elective units, of which:

  • at least 2 units from the listed electives
  • up to 2 units from the listed electives, any endorsed Training Packages or accredited courses –these units must be relevant to the work outcome

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Sample Training Plan
Below is a sample unit list.

Core Units

  • CHCCOM001 Provide first point of contact
  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTWHS001 Participate in workplace health and safety
  • BSBWOR202 Organise and complete daily work activities

Elective Units

  • CHCCDE003 Work within a community development framework
  • BSBWOR201 Manage personal stress in the workplace
  • FSKLRG09 Use strategies to respond to workplace problems
  • FSKWTG09 Write routine workplace texts

Course Code:


Certificate II

Delivery Mode:
New Entrant Traineeship

Course Fee:
Price on application. 
This course may be subsidised under NSW Smart and Skilled