SITHGAM022 Provide responsible gambling services

RCG - Responsible Conduct of Gambling



   
Duration: Mandatory minimum 6 hours in the classroom
Mode of Delivery: Classroom
Entry Requirements
  • Students are required to provide photo ID on the day of training
  • Students must be turning 18 years old
  • Students must complete a Language, Literacy and Numeracy quiz prior to enrolment

Overview

This training is mandatory for anyone working with gaming machines in NSW. It provides practical skills to promote responsible gambling, minimise harm, and comply with legal requirements.

The RCG course is designed to:
  • Clarify the roles, responsibilities and expectations of working with gaming machines, as well as the laws relating to responsible gambling practices
  • Provide a clear idea of what is expected of you in the workplace
  • Provide a greater understanding of how you as a staff member can promote responsible gambling behaviours and minimise gambling harm in gaming venues.

    • RCG training is mandatory if your work duties involve gaming machines. To find out what training applies to your job role, visit: Get started: Training you need for liquor and gaming work in NSW | NSW Government
    Certification: After successfully completing the face-to-face course, you will receive a Statement of Attainment from us, and an email from Liquor and Gaming NSW with a link to complete an RCG online assessment. Once the online assessment has been completed, Liquor and Gaming NSW will email you your interim certificate, which is valid for 90 days and allows you to work immediately with gaming machines.

    Take your interim certificate and 100 points of ID to a Service NSW centre to obtain a competency card. If you already have a digital competency card, the RCG endorsement will automatically be added.