This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.
This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
To successfully complete this qualification, you must complete a total of 12 individual units of competency. Including:
Units of competency suitable for students to complete will vary depending on the chosen method of course completion and the suitability of the units based on individual student circumstances.
To find out more about this qualification and the options of elective units, please contact Australian Training Plus and speak with a Training Specialist.
Upcoming Course Dates
SIR20212 Certificate II in Retail Services
Available as New Entrant Traineeship and Fee for Service student.
There are currently a range of NSW Government Subsidies available through Smart & Skilled funding. Based on your circumstances, student fees are calculated individually. It is best to contact Australian Training Plus to discuss your options and eligibility for funding opportunities.