Certificate II in Retail Services


This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Job roles
Job roles vary across different industry sectors and may include

  • Checkout Team Worker
  • Customer Service Assistant (Department Store)
  • Gourmet Food Sales Assistant

Pathways from the qualification:

  • Certificate III in Retail
  • Certificate III in Business to Business Sales
  • Certificate III in Community Pharmacy
  • Certificate IV in Community Pharmacy
  • Certificate IV in Retail Management
  • Certificate IV in Community Pharmacy Dispensary
  • Diploma in Retail Leadership
  • Diploma in Retail Merchandise Management
  • Diploma in Visual Merchandising

Course structure
Packaging rules:

  • 12 Total Units
  • 7 core units

5 elective units, consisting of:

  • 3 units from the listed electives
  • 2 units from the listed electives, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

Sample Training Plan:
Below is a sample unit list.

Core Units

  • SIRXCEG001 Engage the customer
  • SIRXCOM001 Communicate in the workplace to support team and customer outcomes
  • SIRXIND001 Work effectively in a service environment
  • SIRXIND003 Organise personal work requirements
  • SIRXPDK001 Advise on products and services
  • SIRXRSK001 Identify and respond to security risks
  • SIRXWHS002 Contribute to workplace health and safety

Elective Units

  • SIRRINV001 Receive and handle retail stock
  • BSBWOR204 Use business technology
  • SIRXSLS002 Follow point-of-sale procedures
  • SIRRMER001 Produce visual merchandise displays
  • SIRRMER002 Merchandise food products

Course Code:

Certificate II

Delivery mode
New Entrant Traineeship

Price on application.
This course may be subsidised under NSW Smart and Skilled