SIR20216

Certificate II in Retail Services

Summary

Kick start your career in retail with our Certificate II in Retail Services. You will learn all the essentials when it comes to working in the retail industry, customer service, sales techniques, visual merchandising and stock management. With the right combination of theory and practical you will get all the skills and knowledge you need for this entry level role.

Career Outcomes
  • General Retail Assistant
  • Checkout Operator
  • Customer Service Assistant
    • Study Options
  • Self-paced via Online
  • Work-Based

    • Pre-requisites

    No specific pre-requisites

    course structure

    The Certificate II in Community Services has a total of 9 units of competency required to complete the qualification.

    Core Units: 7
    Elective Units: 5

    SIRXCEG001
    SIRXCOM001
    SIRXIND001
    SIRXIND003
    SIRXPDK001
    SIRXRSK001
    SIRXWHS002

    Engage the customer
    Communicate in the workplace to support team and customer outcomes
    Work effectively in a service environment
    Organise personal work requirements
    Advise on products and services
    Identify and respond to security risks
    Contribute to workplace health and safety

    A full list of elective options can be provided upon request.
    SIR20216-Training.gov